Quality Assurance

Approximately 6 years ago, John and James made the decision to expand both our client base and the services we were able to offer our customers. In doing so, we were conscious of the need to continue to provide the same high level of personal service which our existing clients had become accustomed to receiving from us. In this context, we decided to implement a Quality Assurance Program to ensure that dedication to detail and individual customer satisfaction were not lost in the process of expansion.

John and James has a concise and comprehensive procedural plan for managing our Industrial Relations. We have enclosed our formal Policy, highlighting our Prevention, Resolution, and Protection of Services strategies.

To document relevant aspects of our Quality System, our management structure is detailed in flow chart form to give you a visual understanding of the way our Company functions on a daily basis and the manner in which our Quality Management relates to our formal organisational structure.

We have also included our Occupational Health and Safety Policy along with a general overview of our comprehensive Training procedures to support our primary objectives.


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J and J Cleaning Services
120 Cotham Road, Kew, VIC 3101